Privacy Policy

Effective Date: November 9, 2025

At San Diego’s Auto Body (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sandiegosautobody.com (the “Site”), contact us, or use our services as an auto body repair shop located in Escondido, California. Please read this Privacy Policy carefully. By using the Site or our services, you consent to the practices described herein.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or provide us with your personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information

Contact Information: Name, email address, phone number, and mailing address when you fill out contact forms, request estimates, or inquire about services.
Service-Related Information: Vehicle details (e.g., make, model, VIN), insurance information, and repair history when scheduling appointments or dropping off your vehicle.
Payment Information: Billing details, such as credit card numbers or bank account information, processed securely through third-party payment processors (we do not store full payment card details).

Non-Personal Information

Usage Data: IP address, browser type, device information, pages visited, and time spent on the Site, collected via cookies and analytics tools.
Log Data: Server logs that automatically record access details for security and maintenance purposes.

We do not intentionally collect sensitive personal information (e.g., racial or ethnic origin, political opinions, health data) beyond what’s necessary for auto repair services.

2. How We Collect Information

Directly from You: When you submit forms for free estimates, book appointments, or contact us via phone or email.
Automatically: Through cookies, web beacons, and similar technologies to enhance Site functionality and user experience.
From Third Parties: Insurance providers or partners may share relevant details for claims processing.

3. How We Use Your Information

We use the information we collect to:

Provide and improve our auto body repair services, including collision repair, paint matching, and dent removal.
Process requests for estimates, appointments, and insurance claims.
Communicate with you about your vehicle repairs, promotions, or service updates.
Analyze Site usage to optimize performance and personalize content.
Comply with legal obligations, prevent fraud, and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

Service Providers: Third parties that assist with operations, such as email services (e.g., for appointment confirmations), payment processors, or analytics tools (e.g., Google Analytics).
Insurance Partners: To facilitate claims and repairs.
Legal Authorities: If required by law, subpoena, or to protect against harm.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

All sharing is done under strict confidentiality agreements.

5. Cookies and Tracking Technologies

The Site uses cookies to:

Remember your preferences (e.g., location for service estimates).
Analyze traffic and improve user experience.

You can manage cookies through your browser settings. Note that disabling cookies may limit Site functionality. We use Google Analytics for aggregated, anonymized insights; learn more at Google’s Privacy Policy.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for sensitive data and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights (California Residents)

If you are a California resident, under the California Consumer Privacy Act (CCPA):

You have the right to know what personal information we collect, use, or disclose.
You can request deletion of your personal information.
You may opt out of the “sale” of your personal information (we do not sell data, but for tracking purposes).

To exercise these rights, email us at info@sdautobody .com or call (760) 291-0000. We will respond within 45 days.